The British Council is the United Kingdom’s international cultural and educational organization. We are a UK charity governed by the Royal Charter and a UK public body, founded in 1934.
The British Council is committed to assisting all employees in ensuring that their actions are in line with this commitment. We provide a welcoming environment for our employees as well as a high level of motivation.
Those interested in applying for the open post should read the job description below and apply before the deadline.
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Customer Services Officer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria. See other Jobs in Lagos
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Job Description:
The purpose of this role is to contribute to the smooth running of the British Council’s customer service operations in Nigeria by delivering high-quality customer service and sales targets in line with corporate standards and policies. The post holder will manage all level two queries from global, regional, and local teams within the customer service function in order to achieve faster complaint resolution times in line with corporate customer service standards, to increase overall team efficiency, to generate more opportunities for sales and increase customer satisfaction.
Role-specific knowledge and experience:
The main essential knowledge and experience points that we are looking for you to evidence are:
- English Language Proficiency Level minimum B2, written and spoken
- Fluency in one of three major languages in Nigeria
- At least two years working in a reputable customer service environment with a proven positive track record
- Education to degree level or equivalent
- Demonstrated experience dealing with customers and inquiries in a service environment and providing service within quality standards
- Proven experience in handling and reporting income
- Advanced data entry and data analysis experience
- Experience working with CRM systems & MS Excel
- Ability to work quickly and accurately to tight deadlines
Qualifications and Requirements:
- Customer Service Qualification
- Experience in supervising a group of people to achieve a specific purpose
Further Information
Pay Band – 4
Remuneration – Naira 6,154,368 per annum
Contract Type – 1-year fixed term
Location – Lagos, Nigeria
Requirements – All applicants should have a pre-existing legal status to live and work in Nigeria. The British Council will not facilitate/sponsor visa applications and work permits.
Method of Application
The interested and qualified candidate for “Customer Services Officer at British Council” should click the APPLY HERE button below and start their application.
